Refund policy

At Rameen Rayles, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

Returns

• You may request a return within 7 days of delivery if the product is unused, in its original packaging, and in resellable condition.

• Certain items such as personal care & beauty products (for hygiene reasons) and customized items are non-returnable.

Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to your original payment method within 7–10 business days.

• Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., wrong or damaged item).

Exchanges

• We only replace items if they are defective or damaged. If you need to exchange an item, please contact us within 48 hours of delivery.

Non-Refundable Situations

Refunds will not be issued if:

• The return request is made after 7 days.

• The product has been used, damaged, or is missing parts not due to our error.

• Items fall under non-returnable categories (e.g., opened beauty products, hygiene-related items).

Order Cancellations

• Orders can be canceled within 12 hours of placing them. After this period, the order may already be processed and shipped.